Refund and Return Policy – AutoInsiderDaily
Effective Date: December 24, 2024
At AutoInsiderDaily, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return and refund process. This policy outlines how you can return items, the conditions for refunds, and how we ensure a smooth return experience. By shopping with us, you agree to the terms outlined in this Refund and Return Policy.
1. General Return and Refund Guidelines
We offer a 30-day return policy for all products purchased through our website. If you are not fully satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or an exchange.
To qualify for a return or refund:
- The item must be returned in new, unused condition.
- The product must be in its original packaging with all tags, manuals, and accessories included.
- Proof of purchase (receipt, order number, etc.) is required.
2. How to Return an Item
If you want to return an item, please follow these simple steps:
- Step 1: Contact our customer service team at [email protected] or call (205) 938-9305 within 30 days of receiving your product. Include your order number and reason for the return.
- Step 2: Our team will provide you with a Return Authorization (RA) number and return instructions.
- Step 3: Ship the item back to us using a trackable shipping service. We recommend purchasing insurance for higher-value items to ensure they are protected during transit.
- Step 4: Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If approved, a full refund or exchange will be processed.
3. Refund Process
Once your returned item is received and inspected, we will process your refund. The refund will be credited to your original payment method. Please note that it may take up to 7-10 business days for the refund to appear on your statement, depending on your bank or credit card provider.
If you requested an exchange, we will ship your replacement item as soon as the returned product is received and inspected.
4. Non-Returnable Items
Certain items are non-returnable and cannot be refunded. These include:
- Personalized or custom-made products
- Watches that have been worn or are not in new condition
- Items marked as final sale or clearance items
If you receive a damaged or defective item, please contact us immediately. We will gladly assist you with a replacement or refund.
5. Shipping Costs for Returns
The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part (e.g., wrong item shipped, damaged product). In such cases, we will cover the return shipping costs.
If you qualify for a refund, the original shipping charges are non-refundable, unless you received a defective or incorrect item.
6. Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 7 days of delivery to initiate a return or exchange. We may request photos of the damage or defect to process your claim. If the item is confirmed to be defective or damaged, we will offer you a replacement or full refund.
7. Cancellations
If you wish to cancel your order before it is shipped, please contact us as soon as possible. If your order has not yet been processed or shipped, we will cancel the order and issue a refund. However, once the order has been shipped, it will need to follow the standard return process.
8. Exchanges
If you would like to exchange an item for a different product, you can return the original item and place a new order for the replacement. The returned item must meet the same conditions outlined in this policy.
9. Contact Us
If you have any questions regarding our Refund and Return Policy or need assistance with a return, please do not hesitate to contact us. We are here to help!
AutoInsiderDaily
PO Box 143, McCalla, Alabama 35111
Phone: (205) 938-9305
Email: [email protected]
Thank you for choosing AutoInsiderDaily. We are dedicated to providing you with quality products and excellent customer service. If you have any concerns, feel free to reach out, and we will be happy to assist you!